EFFECTIVE DATE: December 6, 2021
LAST REVIEWED: December 6, 2021
J. Matthis Carpet Care Plus. (the "Company", “JMCCP” or "We") respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.jmatthisccp.com (our "Website"); interact with our National Customer Contact Center (our “National Customer Contact Center”); or utilize any of our proprietary internal business applications (our “Business Applications”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
It does not apply to information collected by:
Please note that J. Matthis Carpet Care Plus franchisees are independent entities and their processing of information is subject to their own independent privacy policies. For information on how a specific J. Matthis Carpet Care Plus franchisee processes your information, please direct your request to the relevant J. Matthis Carpet Care Plus franchisee.
Information You Manually Provide
We collect information you provide directly via the Website, our National Customer Contact Center and/or our Business Applications. The information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly, or indirectly to you. The categories of information we collect may include the following:
We collect information you provide at various points throughout your interactions with us, such as the following:
You may choose to voluntarily disclose other information when using our Website or interacting with our National Customer Contact Center that we do not request, and, in such instances, you are solely responsible for such information.
Information Collected Automatically
When you visit our Website, we automatically collect information about your device and how your device interacts with our Website or our National Customer Contact Center.
The categories of information we collect may include the following:
We may incorporate tracking technologies into our emails, our Website, our Business Applications as well as into our advertisements. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use and delivering relevant ads and/or other content to you.
For further information on how we use tracking technologies for analytics and advertising and your rights and choices regarding them please see the sections entitled "Analytics, Advertising, and Retargeting" and "Your Rights and Choices" below.
Information Collected from Franchisees and Other Sources
We also may obtain information about you from other sources and may combine such information with information we have collected about you. The categories of other sources from which we may collect include the following:
We are not responsible for the accuracy of any information provided by other sources or the data practices of other sources.
Notwithstanding the above, we may use information that does not identify you (including aggregate information or information that has been de-identified) without obligation to you except as prohibited by applicable law. For information on your rights and choices regarding how we use your information, please see the section entitled "Your Rights and Choices" below.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Notwithstanding the above, J. Matthis Carpet Care Plus may disclose aggregated or de-identified information for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the section entitled "Your Rights and Choices" below.
We also use audience matching services to reach people (or people similar to people) who have visited our Website or are identified in one or more of our databases (“Matched Ads”). We accomplish this by uploading a customer list to a technology service or programmatically by incorporating technologies such as pixels, SDKs, or APIs from a technology service into our own Website, and the technology service matching common factors between our data and their data. For instance, we may incorporate the Facebook pixel on our Website and may share your email address with Facebook as part of our use of Facebook Custom Audiences. Some technology services may provide us with their own data, which is then uploaded into another technology service for matching common factors between those datasets.
As indicated above, the entities providing these services may act as our Service Providers, or in certain contexts, independently decide how to process your information. Information collected by these services may be transmitted to and stored on servers in the U.S. (or elsewhere). We encourage you to familiarize yourself with and consult their privacy policies and terms and conditions.
For further information on the types of tracking technologies we use and your rights and choices regarding analytics, interest-based advertising, and Matched Ads, please see the sections entitled "Information Collected Automatically" above and "Your Rights and Choices" below.
Review and Update of Account Information
You have the right to access certain account information that you have voluntarily submitted to us through the Website. You may correct, update, amend, delete, or remove that information by making the change within your J. Matthis Carpet Care Plus online account or contacting us as set forth in the section entitled "Contact Us" below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. California Residents have additional rights as set forth in the section entitled "Additional Disclosures for California Residents" below.
Tracking Technologies Generally
Most web browsers (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
You can reset your device advertising ID at any time through your device settings, which is designed to allow you to limit the use of information collected about you. For information on how to do this on Apple devices, visit Apple.com or https://support.apple.com/en-us/HT202074. For information on how to do this on Android devices, visit Google.com. You can stop all collection of information via an application by uninstalling the app.
The location data collected through an app depends on your device settings and app permissions. You can exercise choice over the location data collected through our app by: (i) for GPS data, disabling location in your device settings or disabling location permissions to that application; (ii) for Bluetooth data, disabling Bluetooth and any Bluetooth scanning option in your device settings; or (iii) for WiFi data, disabling WiFi and any WiFi scanning option in your device settings. You can stop collection of all location data via an application by uninstalling the app.
Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is no industry consensus as to what website and application operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, J. Matthis Carpet Care Plus does not respond to "Do Not Track" signals or other mechanisms. For more information on "Do Not Track, please visit the Future of Privacy Forum.
Please be aware, if you disable cookies or other device tracking features you may not be able to use certain functions of our Website.
Please be aware that, even if you are able to opt out of certain kinds of interest-based advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain interest-based advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks).
To opt out of us using your data for Matched Ads, please contact us as set forth in the “Contact Us” section below and specify that you wish to opt out of Matched Ads. We will request that the applicable technology company not serve you Matched Ads based on information we provide to it. Alternatively, you may directly contact the applicable technology service to opt out.
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting "Limit Ad Tracking" (for iOS devices) or "Opt Out of Interest-Based Ads" (for Android devices).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. J. Matthis Carpet Care Plus is not responsible for effectiveness of, or compliance with, any other parties' opt out options or programs or the accuracy of their statements regarding their programs.
In order to provide service to you, we may send you communications related to your transactions, security or the administration of our Website. From time to time, J. Matthis Carpet Care Plus may also send you other messages or updates about our Website, J. Matthis Carpet Care Plus, or our Promotions and other activities. If you do not wish to receive promotional communications from J. Matthis Carpet Care Plus, you can opt out at any time by following the instructions provided in those communications or by contacting us as set forth in the section entitled "Contact Us" below. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account, servicing, or our ongoing business relations.
Your California Privacy Rights
California residents have additional rights as set out our the Privacy Notice for California Residents.
Your Nevada Privacy Rights
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us as at firstname.lastname@example.org
Our Website is directed toward and designed for use by persons aged 18 or older. J. Matthis Carpet Care Plus will not approve applications of, or establish or maintain registrations for any child whom J. Matthis Carpet Care Plus knows to be under the age of 13. J. Matthis Carpet Care Plus does not solicit or knowingly collect personal information as defined by the U.S. Children's Privacy Protection Act ("COPPA") from children under the age of 13. If J. Matthis Carpet Care Plus nevertheless discovers that it has received personal information from an individual who indicates that he/she is, or whom J. Matthis Carpet Care Plus otherwise has reason to believe is, under the age of 13, J. Matthis Carpet Care Plus will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from our files by contacting us as set forth in the section entitled "Contact Us" below.
We do not knowingly "sell" the personal information of minors under 16 years old who are California residents without their affirmative authorization.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
J. Matthis Carpet Care Plus reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, J. Matthis Carpet Care Plus will post a notice prior to the change becoming effective on its homepage and a link to the new policy. Your continued use of our Website, National Contact Center or Business Applications following the posting of changes constitutes your acceptance of such changes.